We process the refund from our end within 24 hours of sending the confirmation mail to you. However the bank may take up to 10 working days to credit the amount in your account.
Frequently Asked Questions
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- Price Guarantee
- Promotion and Store Credit
- Return and Refund
- Shopping Assistance
Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Our whatsapp: +8801676474747
Yes you can. At handloom saree shop, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there’s always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn’t get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
In case, you face any of the above issue(s), please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Informing handloom saree shop
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from handloom saree shop
You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorization Reference.
Please note: In case needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as “Defective Items for Returns” and not for sale.
Item Receipt and Inspection at handloom saree shop Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis –
a. Choosing an alternate Ethnic Treasure as a replacement of equal value b. A Store Credit to be used later for shopping on handloom saree shop c. A Refund as decided on a case to case basis
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order.
To proceed with the cancellation request, kindly get in touch with our Customer Care Team through 24X7 Live Chat or whatsapp: +8801676474747
As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases might have already passed through a couple of phases. In case a garment has to be customized, the process is already underway.Hence, we insist on a “24 hour” deadline.
1) Well, we have a provision for that too but do remember – orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) In case of refund, handloom saree shop will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges.
You may let us know about your preferred courier service before or after placing the order. Though it may or may not be a possibility but we shall attempt to fulfill your request.
However, you can be rest assured about your items as we always ensure to dispatch through renowned partners such as DHL, FedEx, GreenDot, Aramex, OCS and Overseas Logistics depending upon the respective agreement we have with each of them.
Yes, it is possible in case you wish so. In order to ensure the same, you may touch base with our Customer Care Team.
You may also track the expected delivery date and time through the tracking details provided to you upon item dispatch.
You can surely request for a change in Shipping Address till the item is not shipped from our end.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.